In this tutorial, we will discuss the ITIL Design Coordination Process. Here in this chapter, you would learn the definition, objective, activities, roles, and sub-process of Design Coordination - ITIL V3 process.
What is ITIL Design Coordination Process?
ITIL Design Coordination process is responsible for acting as a single point for coordination & controls all service design activities.
According to ITIL V3, this process ensures the efficient and effective design of new or changed IT services including necessary technology, service management information systems, architectures, technology, processes, information, and metrics.
ITIL Design Coordination Objective:
As per ITIL v3, Design Coordination process aims to coordinate all service design activities, processes, and resources.
This ITIL process ensures the consistent and effective design of new or changed IT services, service management information systems, architectures, technology, processes, information, and metrics.
ITIL Design Coordination Activities:
According to ITIL v3, below are the Key Activities which are performed under Design Coordination process:
- Plan individual designs.
- Coordinate individual designs.
- Monitor individual designs.
- Review designs and ensures the handover of SDPs.
- Define and maintain designing policies, guidelines, standards, and methods.
- Checking of Design for regulatory compliance.
- Plan the design budgets, models, resources, and capabilities.
- Coordinating, prioritizing and scheduling the service design resources & activities to satisfy conflicting demands from all projects and changes.
- Manage design risks and issues,
- Review, measure, and improve service design performance & activities
ITIL Design Coordination Sub-Processes:
ITIL Design Coordination Process typically has 5 sub-processes defined under it. Below are the objectives of those sub-processes, followed by a diagram explaining the process flow:
1) Design Coordination Support:
Used to coordinate and provision Service Design resources, skills, and capabilities based on standard methodologies. It also ensures that a consistent approach to designing new or changed services is adopted across all levels.
2) Service Design Planning:
Responsible for planning all design activities in detail, to make sure that all relevant aspects are considered during service design.
3) Service Design Coordination and Monitoring:
To coordinate the design activities performed by various Service Design processes, and to determine if the new or changed service is economically viable.
This process is also responsible for deciding if the clients' requirements can be met with the current designing approach or must be renegotiated. It also checks for all the regulatory compliance, and take corrective actions if necessary.
4) Technical and Organizational Service Design:
This sub-process determines how a new service will be provisioned from an IT perspective. Ideally, this specifies any technical infrastructure to be created, as well as required organizational changes.
It also ensures that the resulting Service Design Package (SDP) contains all relevant information for Service Transition.
5) Service Design Review and RFC Submission:
Responsible for submitting the Service Design Package for a final reviewing and initiate the implementation process by submitting a formal Request for Change (RFC).
Important Terminologies & Definitions:
Service Design Package (SDP):
- The Service Design Package contains the core documentation of a service and is attached to its entry in the ITIL Service Portfolio.
- It is defined based upon the Service Level Requirements and specifies the requirements from the viewpoint of the client.
- SDP also defines how these requirements would actually be fulfilled from a technical and organizational point of view.
Service Design Policy:
- The Service Design Policy provides guidance on how to ensure that a consistent approach is applied to all design activities.
- In particular, the Service Design Policy indicates which projects or Changes are required to follow the formal Service Design stage, and who all are needed to be involved in Service Design to ensure that all relevant aspects are considered.
ITIL Design Coordination Roles:
Service Design Manager:
- This role is the Process Owner for ITIL Design Coordination.
- The Service Design Manager is responsible for producing secure, resilient & quality designs for any new or improved services.
- This Role is also responsible for producing and maintaining all design documentation.
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