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ITIL Framework

IT Support Levels Thumb

Explaining IT Support Levels: How L0, L1, L2, L3, L4 Support Tier Work

Last updated on May 4, 2019May 4, 2019 by Ayan Brahmachary | 1 Comment

The most common question appears in the mind of customers is that “what variety of IT Support Tiers a service provider is using?”. They also […]

Service desk vs Help Desk Thumb

What is the Difference Between Service Desk and Help Desk

Last updated on March 26, 2018March 26, 2018 by Ayan Brahmachary | No Comments

In this tutorial, we will discuss about the difference between Service Desk and Help Desk. In this chapter, we will clearly define the borderline between […]

Best ITIL books - itil foundation book

Best ITIL Books to Pass ITIL Foundation Exam on Your First Attempt

Last updated on March 26, 2018March 26, 2018 by Ayan Brahmachary | No Comments

Why Reading ITIL Books? Interested in the high-paying jobs available for ITIL certified professionals? Or preparing for the ITIL Foundation examination, but not sure where […]

DIKW Model Thumb

DIKW Model: Explaining the DIKW Pyramid or DIKW Hierarchy

Last updated on May 4, 2019May 4, 2019 by Ayan Brahmachary | No Comments

In this tutorial, we will discuss the DIKW Model of ITIL (Data, Information, Knowledge, and Wisdom Model). This model is also known as the DIKW Hierarchy […]

SKMS Thumb

Service Knowledge Management System (SKMS) | ITIL Foundation | ITSM

Last updated on March 6, 2018March 6, 2018 by Ayan Brahmachary | No Comments

In this tutorial, we will discuss about the ITIL SKMS (Service Knowledge Managment System). In this chapter, you will learn the Definition, Scope, Advantages, Disadvantages, and Levels of […]

ITIL V Model

ITIL Service V Model of Validation and Testing| ITIL Foundation | ITSM

Last updated on March 5, 2018March 5, 2018 by Ayan Brahmachary | No Comments

In this tutorial, we will discuss the ITIL Service V Model (Also known as just ITIL V Model) of Validation and Testing Process. Here in […]

4Ps of SS

Understanding 4 P’s of ITIL Service Strategy | ITIL Foundation | ITSM

Last updated on March 5, 2018March 5, 2018 by Ayan Brahmachary | No Comments

In this tutorial, we will discuss the ITIL 4 P’s of Service Strategy. According to ITIL, these 4ps are the building blocks of service strategy […]

4Ps of SD

Understanding 4 P’s of ITIL Service Design | ITIL Foundation | ITSM

Last updated on March 27, 2018March 27, 2018 by Ayan Brahmachary | No Comments

In this tutorial, we will discuss the ITIL 4 P’s of Service Design. According to ITIL V3, these 4ps are the building blocks of service […]

Process Wise ITIL Roles ITIL v3

ITIL Roles and Responsibilities – Process Wise | ITSM Roles

Last updated on May 4, 2019May 4, 2019 by Ayan Brahmachary | No Comments

After completing the entire ITIL 4 or ITIL v4 Training course, it’s now time to get prepared for the actual exam. This chapter is very […]

ITIL vs ITSM Difference

ITSM vs ITIL: What is ITSM? Difference between ITSM and ITIL

Last updated on March 5, 2018March 5, 2018 by Ayan Brahmachary

ITSM vs ITIL: The Concept  Everybody talks about IT Service Management (ITSM) and Information Technology Infrastructure Libraries (ITIL), but they aren’t always clear on what […]

ITIL Monitoring of CSI Initiatives | ITIL CSI | ITSM

Last updated on January 1, 2018January 1, 2018 by Ayan Brahmachary | No Comments

What is ITIL Monitoring of CSI Initiatives in ITSM?  The Monitoring of CSI Initiatives is the last main processes under ITIL’s Continual Service Improvement (CSI) […]

ITIL Definition of CSI Initiatives Process | ITIL CSI | ITSM

Last updated on March 1, 2018March 1, 2018 by Ayan Brahmachary | No Comments

What is ITIL Definition of CSI Initiatives Process in ITSM?  Definition of CSI Initiatives is one of the main processes under ITIL’s Continual Service Improvement […]

ITIL Process Evaluation | ITIL CSI | ITSM

Last updated on December 26, 2017December 26, 2017 by Ayan Brahmachary | No Comments

What is ITIL Process Evaluation in ITSM?  ITIL Process Evaluation is one of the main processes under ITIL’s Continual Service Improvement (CSI) process group of […]

ITIL Service Review and Reporting | ITIL CSI | ITSM

Last updated on December 26, 2017December 26, 2017 by Ayan Brahmachary | No Comments

What is ITIL Service Review in ITSM?  ITIL Service Review is one of the main processes under ITIL’s Continual Service Improvement (CSI) process group of […]

ITIL Continual Service Improvement | ITIL Foundation | ITSM

Last updated on February 2, 2018February 2, 2018 by Ayan Brahmachary | No Comments

What is Continual Service Improvement (CSI) in ITIL ITSM? ITIL Continual Service Improvement (CSI) is the fifth and final Process-group of ITIL Service Management Lifecycle […]

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