What is ITIL Monitoring of CSI Initiatives in ITSM? The Monitoring of CSI Initiatives is the last main processes under ITIL’s Continual Service Improvement (CSI) […]
ITIL Online Courses
Definition of CSI Initiatives | ITIL CSI | ITSM
What is ITIL Definition of CSI Initiatives Process in ITSM? Definition of CSI Initiatives is one of the main processes under ITIL’s Continual Service Improvement […]
Process Evaluation | ITIL CSI | ITSM
What is ITIL Process Evaluation in ITSM? ITIL Process Evaluation is one of the main processes under ITIL’s Continual Service Improvement (CSI) process group of […]
Service Review and Reporting | ITIL CSI | ITSM
What is ITIL Service Review in ITSM? ITIL Service Review is one of the main processes under ITIL’s Continual Service Improvement (CSI) process group of […]
Continual Service Improvement | ITIL Foundation | ITSM
What is Continual Service Improvement (CSI) in ITIL ITSM? ITIL Continual Service Improvement (CSI) is the fifth and final Process-group of ITIL Service Management Lifecycle […]
Application Management | ITIL Service Operation | ITSM
What is Application Management in ITIL ITSM? Application Management is one of the main functions under ITIL’s Service Operation process group of IT Service Management […]
IT Facilities Management | ITIL Service Operation | ITSM
What is IT Facilities Management in ITIL ITSM? IT Facilities Management (A.K.A Facility Management) is one of the sub-functions of IT Operations Management under ITIL’s […]
IT Operations Control | ITIL Service Operation | ITSM
What is IT Operations Control in ITIL ITSM? IT Operations Control is one of the sub-functions of IT Operations Management under ITIL’s Service Operation process […]
IT Operations Management | ITIL Service Operation | ITSM
What is IT Operations Management in ITIL ITSM? IT Operations Management (ITOM) is one of the main functions under ITIL’s Service Operation process group of […]
Technical Management | ITIL Service Operation | ITSM
What is Technical Management Function in ITIL ITSM? Technical Management is one of the main functions under ITIL’s Service Operation process group of IT Service […]
Service Desk | ITIL Service Operation | ITSM
What is a Service Desk in ITIL ITSM? Service Desk is one of the main functions under ITIL’s Service Operation process group of IT Service […]
Access Management | ITIL Service Operation | ITSM
What is Access Management in ITIL ITSM? Access Management is one of the main processes under ITIL’s Service Operation process group of IT Service Management […]
Problem Management | ITIL Service Operation | ITSM
What is a Problem in ITIL? Before going deep into the ITIL Problem Management, let us first understand that “what is a problem?” The term […]
Request Fulfillment | ITIL Service Operation | ITSM
What is a Service Request in ITIL ITSM? Before going deep into the ITIL Request Fulfillment, let us first know about service request. According to […]
Incident Management | ITIL Service Operation | ITSM
What is an Incident in ITIL? Before starting to learn about Incident Management (IcM or IM), we first need to understand what an incident is. […]
Event Management | ITIL Service Operation | ITSM
What is an Event? According to ITIL, Event is defined as the detectable occurrence of a change of state and has significance for the management […]
ITIL Service Operation Explained | ITSM | ITIL Foundation
What is ITIL Service Operation (SO)? ITIL Service Operation (SO) is the Forth Process group of ITIL Service Management Lifecycle under ITIL’s IT Service Management […]
Knowledge Management | ITIL Service Transition
What is ITIL Knowledge Management? ITIL Knowledge management (KM) is one of the main processes under Service Transition process group of the ITIL’s IT Service […]
Service Validation and Testing | ITIL Service Transition
What is ITIL Service Validation and Testing? The Service Validation and Testing is one of the main processes under Service Transition process group of the […]
Release and Deployment Management | ITIL Service Transition
What is ITIL Release and Deployment Management? The Release and Deployment Management is one of the main processes under Service Transition process group of the […]
Service Asset and Configuration Management | ITIL Service Transition
What is ITIL Service Asset and Configuration Management (SACM)? The Service Asset and Configuration Management (SACM) is one of the main processes under Service Transition […]
What is Configuration Item (CI), CMDB, CMS and DML? | ITIL ITSM
Briefing: Before Learning the ITIL Service Asset and Configuration Management (SACM) process let us first make a clear understanding about “Service Assets”, “Configuration Items (CIs)”, […]
Change Evaluation | ITIL Service Transition
What is ITIL Change Evaluation Process? Change Evaluation is one of the main processes under Service Transition process group of the ITIL best practice framework. […]
Change Management | ITIL Service Transition | ITSM
What is ITIL Change Management? ITIL Change Management (CM) is one of the main processes under Service Transition process group of the ITIL best practice […]
Transition Planning and Support | ITIL Service Transition
What is Transition Planning and Support (TPS) in ITIL? Transition Planning and Support (TPS) is one of the main processes under Service Transition process group […]