ITIL Service Catalogue Management | ITIL Foundation | ITSM

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In this tutorial, we will discuss the ITIL Service Catalogue Management Process. Here in this chapter, you would learn What is ITIL Service Catalogue? - the Definition, Objective, Activities, and Roles of Service Catalogue Management - ITIL V3 process.

What is ITIL Service Catalogue Management Process? 


Service Catalogue Management  (or Service Catalog Management) is one of the well-defined main processes under Service Design module of the ITIL best practice framework.

As defined in ITIL V3, it is a controlled process which ensures that Service Catalogue is produced, maintained, and contains accurate information for all operational services and those being prepared to be run operationally.

ITIL Service Catalogue Management provides vital information, like Service details, present status, and the service interdependencies, for all other Service Management processes.

ITIL Service Catalogue Management Objective: 


The primary objective of ITIL Service Catalogue Management Process is to ensure that a Service Catalogue is produced, maintained, and contains accurate information on all operational services and those being prepared to be run operationally.

This process is also responsible for providing vital information, like Service details, present status, and the service interdependencies, for all other Service Management processes.

ITIL Service Catalogue Management Activities: 


Below lists some key activities performed under the Service Catalogue Management Process:

  • Documenting and agreeing on a service definition with all relevant parties.
  • Creating an interface with the Service Portfolio Management to synchronize the contents of the Service Portfolio and Service Catalogue.
  • Producing a Service Catalogue and maintaining the contents of it.
  • Coordinates with Business Relationship Management (BRM) and Service Level Management (SLM) to ensure that the information in service catalogue is aligned with the business goals.

What is Service Catalogue in ITIL? 


Before you start learning ITIL Service Catalogue Management, let's dig down a bit into ITIL Service Catalogue.

A Service Catalogue (or service catalog), is an organized collection or database of all business and information technology related services that are live and can be implemented, for, or within an enterprise.

As per ITIL v3, Service Catalogue is the part of an Organization’s Service Portfolio, which is visible to customers and is used to support the sale and delivery of IT Services.

[Must Read: What is ITIL Service Portfolio?]

The ITIL Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes. While the whole Service Portfolio is managed in ITIL Service Strategy, the Service Catalogue is specifically managed within ITIL Service Design.

Service catalogues act as knowledge management tools for the employees and consultants of an organization. It allows them to route their service related requests to the Subject Matter Experts (SMEs), who own, operate & accountable for the specified service.

Each service listed in service catalogue is usually very repeatable and has controlled inputs, processes, and outputs.

What are the Types of Service Catalogue in ITIL? 


Broadly, there are two types of service catalogues:

  • Business Service Catalogue (BSC): It contains details of all the IT services from customer’s view of the Service Catalogue. It can farther be divided into two sub-categories, namely Retail Catalogue & Wholesale Catalogue.
  • Technical Service Catalogue (TSC):  It contains details of all the IT services from IT perspective. It also describes the relationships between the supporting services, shared services, components, and CIs necessary to support the provision of the service to the business.

Below picture shows the span of control that is maintained by Service Catalogue.

ITIL Service Catalogue

ITIL Service Catalogue Management Sub-Process: 


According to ITIL v3 documentation, there is no defined sub-process under this process.

Below given a pictorial diagram to illustrate the ITIL Service Catalogue Management Process flow.

ITIL Service Catalogue Management Process Flow

Important Terminologies & Definitions: 


Some important terminologies & definition specific to this topic are listed below:

Required Modifications to Service Catalogue:

  • It is a request from a Service Management process to change the Service Catalogue.
  • This request is generally sent to Service Catalogue Management in case of any new service or service attribute must be recorded in the Service Catalog.

Service Catalogue:

  • A Service Catalogue (or catalog), is an organized collection or database of all business and information technology related services that are live and can be implemented, for, or within an enterprise.
  • As per ITIL V3, Service Catalogue is the part of an Organization’s Service Portfolio, which is visible to customers and is used to support the sale and delivery of IT Services.
  • The ITIL Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.

ITIL Service Catalogue Management Roles: 


Service Catalogue Manager:

  • Service Catalogue Manager is the Process Owner of ITIL Service Catalogue Management Process.
  • This role is responsible for maintaining the Service Catalogue, and also ensures that all information within the Service Catalogue is accurate and up-to-date.

We hope that you have enjoyed the above article describing the ITIL Service Catalogue Management Process. Be with us to explore free training on Leading Technologies and Certifications.

Leave us some comments if you have any question about the above-mentioned topics or you need any further clarification on them, we would be very happy to help you.

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